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Official Document – LGPD

Privacy Policy 3388bet – Brazilian Player Data Protection

The 3388bet takes your data seriously. This document clearly explains what information we collect, how we use it, who we share it with, and what your rights are as a data subject under the General Data Protection Law (LGPD — Law No. 13.709/2018).

Last updated: January 2026
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What this document covers
  • What personal data we collect and why
  • How we use your information on the platform
  • Who we share data with and when
  • Cookies and tracking technologies
  • Data security and retention
  • Your rights as a data subject (LGPD)
  • How to exercise your privacy rights
  • Contact our data protection officer (DPO)

How 3388bet Protects Your Privacy

Six concrete commitments to the data security of every registered player

Full LGPD Compliance

The 3388bet strictly follows the Lei Geral de Proteção de Dados (Law No. 13.709/2018). All personal data processing has a defined legal basis, a specific purpose, and respects the principles of necessity, adequacy, and transparency required by Brazilian law.

SSL Encryption Across All Operations

All communication between your browser or mobile device and 3388bet's servers is protected by 256-bit SSL encryption. Your registration details, payment information via Pix, bank slip, or card, and session data are transmitted securely and cannot be intercepted.

No Sale of Data to Third Parties

3388bet does not sell, rent, or trade your personal data with third parties for any purpose. Data is shared only with partners strictly necessary to operate the platform — payment processors and certified game providers — and always under confidentiality agreements.

Your Rights, Always Within Reach

As a data subject, you may at any time request access to, correction of, portability of, or deletion of your information. Requests are handled within 15 business days, at no cost, by emailing privacidade@3388bet.best or through 24/7 support in Portuguese.

Minimal and Necessary Data Collection

3388bet collects only the data strictly necessary to operate your account securely: full name, CPF, email, date of birth, payment details, and transaction history. No unnecessary information is collected or stored beyond what operations require.

Full Control Over Communications

You decide which communications you want to receive from 3388bet. Notifications about promotions, bonuses, VIP tournaments, and platform updates can be turned on or off at any time from your account dashboard or by contacting support — no hassle required.

This Privacy Policy describes how 3388bet collects, uses, stores, and protects the personal data of users registered on the platform. By creating an account or continuing to use 3388bet's services after this policy is published, you confirm that you have read and agreed to the terms described herein. Questions can be sent to privacidade@3388bet.best at any time.

Data Processing Summary

Data Collected Primary Purpose Retention
Full name and CPF Registration, identity verification, fraud prevention While account is active + 5 years
Email and phone number Communication, authentication, security notifications While account is active + 2 years
Date of birth Age verification (18 years old) While account is active
Payment data (Pix, card) Process deposits and withdrawals securely 5 years after the last transaction
Betting history Account management, VIP Program, legal compliance 5 years after account closure
IP address and device Security, fraud prevention, geolocation 12 months
Cookies and session data Platform operation, personalization, analytics User-configurable

1. Data Controller

The controller responsible for processing the personal data collected on the platform 3388bet is the company that operates the website https://3388bet.best. For matters related to privacy and data processing, the direct contact channel is the email privacidade@3388bet.best.

The Data Protection Officer (DPO) at 3388bet is available to handle data subject requests, receive communications from the Autoridade Nacional de Proteção de Dados (ANPD), and guide the internal team on LGPD compliance.

To exercise your data subject rights or submit any privacy request: privacidade@3388bet.best. We respond within up to 15 business days.

2. Data We Collect

2.1 Data provided directly by you

By creating your account and using the services of 3388bet, you provide us directly with the following information:

  • Registration data: full name, CPF, date of birth, email, mobile number, and residential address
  • Identity verification data (KYC): copy of a government-issued ID (RG or CNH), a selfie for verification, and proof of address
  • Payment data: Pix key, credit or debit card details, PicPay or Mercado Pago account, TED transfer information (bank, branch, account)
  • Support communications: messages sent via live chat, WhatsApp, or email to platform support

2.2 Automatically collected data

While you use the platform, we automatically collect:

  • Device data: device model (mobile or desktop), operating system, browser version, and device identifiers
  • Access data: IP address, approximate geographic location (city/state), access time, and session duration
  • Activity history: bets placed, games accessed, deposits and withdrawals made, VIP points accumulated
  • Cookie data: browsing preferences, authenticated session, and usage data for analytics

3388bet does not collect sensitive data such as health information, religion, political opinion, or biometrics — except for the mandatory selfie required for identity verification, which is used solely to confirm that the document holder is the same person registering on the platform.

3. Legal Basis for Processing

All personal data processing carried out by 3388bet is grounded in one of the legal bases established by the LGPD. The main bases we rely on are:

  • Contract performance (LGPD, art. 7, V): processing necessary to operate the account, handle deposits and withdrawals via Pix, boleto bancário, credit or debit card, and manage Sports Betting and casino games
  • Compliance with a legal obligation (art. 7, II of the LGPD): identity verification (KYC), anti-money laundering, retention of financial transaction records as required by regulation
  • Legitimate interest (art. 7, IX of the LGPD): fraud prevention, security monitoring, detection of duplicate accounts and suspicious behavior that could harm other players
  • Consent (LGPD, art. 7, I): sending marketing communications, promotions, bonuses, and platform updates — with a clear option to withdraw consent at any time

4. Purposes of Data Use

The 3388bet uses the data collected solely for the following purposes:

4.1 Account and platform management

  • Create and manage your player account
  • Process deposits and withdrawals through available methods (Pix, boleto, card, PicPay, Mercado Pago, TED)
  • Place and settle sports bets on the Copa do Brasil, Brasileirão, Libertadores, and other competitions
  • Offer live casino games, slots, crash games, and blackjack
  • Manage the VIP Program, accumulate points, and apply weekly cashback

4.2 Security and Fraud Prevention

  • Verify the identity of the account holder and the payment methods used
  • Detect and prevent duplicate account creation using the same CPF
  • Monitor suspicious transactions and unusual behavioral patterns
  • Protect the account balance against unauthorized access

4.3 Customer support

  • Handle questions and resolve issues submitted via live chat, WhatsApp, or email
  • Record communications for quality assurance and support team training purposes
  • Provide personalized service through a dedicated VIP manager for Platinum and Diamond members

4.4 Marketing and communications (with consent)

  • Inform you about promotions, bonuses, and VIP tournaments available on the platform
  • Send notifications about special odds for Copa do Brasil, Brasileirão, and other championships
  • Communicate important updates about your account or the platform

You can opt out of marketing communications at any time by clicking "unsubscribe" in the footer of any email, or by contacting 3388bet support directly.

5. Data Sharing

The 3388bet does not sell or trade your personal data. Information is shared only in the following situations, always for a specific and legitimate purpose:

5.1 Essential operational partners

  • Payment processors: to process deposits via Pix, credit or debit card, PicPay, Mercado Pago, and TED transfers. Only the information strictly necessary for the transaction is shared
  • Certified game providers: to provide slots, live casino, blackjack, and crash games. Providers receive only an anonymous session identifier — no personally identifiable data
  • Technology service providers: cloud servers, security tools, and analytics operating under data processing agreements with strict confidentiality clauses

5.2 Competent Authorities

3388bet may share data with government, judicial, or regulatory authorities when required by law, court order, or an official anti-money laundering or financial crime investigation. In such cases, sharing is limited to the minimum necessary and is documented internally.

5.3 What we never do

  • We do not sell data to marketing companies or data brokers
  • We do not share betting history with employers or financial institutions without your authorization
  • We do not share complete payment data (card numbers, passwords) with any third party

6. Cookies and Tracking Technologies

The 3388bet uses cookies and similar technologies to ensure the platform functions correctly, improve the user experience, and analyze usage patterns. The types of cookies used are:

6.1 Strictly Necessary Cookies

Essential for the platform to function. These include authenticated session cookies (keeping you logged in), security cookies (protection against CSRF attacks), and basic language preference cookies. They cannot be disabled without affecting your account's functionality.

6.2 Performance and analytics cookies

Collect information on how players use the platform — which pages are most visited, session duration, and any technical errors. This data is aggregated and anonymized. They can be disabled without affecting core account functionality.

6.3 Functionality Cookies

Store user preferences such as odds display settings, favorite game categories, and in-platform search history. They enhance the personalized experience but are not required.

6.4 How to manage cookies

You can manage your cookie preferences through the cookie settings panel on the platform, accessible in the site footer. You can also configure your browser to block or delete cookies, though this may affect some platform functionality.

Session cookies are deleted automatically when you log out. Preference cookies persist for up to 12 months so you don't have to reconfigure the platform on every visit.

7. Data Retention and Deletion

The 3388bet retains personal data for as long as necessary to fulfill the purposes described in this policy and to meet applicable legal obligations. General retention periods are:

  • Registration and identity data: retained while the account is active and for up to 5 years after closure, in accordance with regulatory anti-money laundering requirements
  • Financial transaction history: 5 years after the last transaction, in accordance with applicable Brazilian law
  • Betting history: 5 years after account closure
  • Support communications: 2 years after the last interaction
  • Access data and security logs: 12 months
  • Analytics cookie data: up to 12 months or until you delete them

Once the retention period ends, data is securely and irreversibly deleted, or anonymized for use in statistical analysis without any individual identification.

Requesting account deletion does not immediately erase all data — financial transaction records are retained for the mandatory legal period even after the account is closed, as permitted by the LGPD for compliance with a legal obligation.

8. Data Security

The 3388bet adopts technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure:

  • 256-bit SSL/TLS Encryption across all communications between the user and the platform
  • Encrypted storage of sensitive data, including passwords (stored with irreversible hashing — never in plain text)
  • Two-factor authentication (2FA) available for accounts that want to add an extra layer of security
  • Continuous monitoring of suspicious access attempts and automatic blocking after multiple failed login attempts
  • Internal access control with minimum privileges — employees only access the data required for their specific role
  • Regular security audits conducted by internal teams and periodically by external specialists
  • Incident Response Plan documented for notification of the ANPD and affected data subjects in the event of a data breach

In the event of a security incident that could pose a risk to affected users, 3388bet will notify the National Data Protection Authority (ANPD) and impacted players within the timeframe required by the LGPD, providing all information needed for you to take appropriate protective measures.

9. Your Rights as a Data Subject (LGPD)

The LGPD grants you, as the holder of the personal data processed by 3388bet, the following rights — all of which can be exercised free of charge by emailing privacidade@3388bet.best:

01
Confirmation and Access

Confirm whether we process your data and obtain a copy of all information we hold about you, including the purposes and duration of that processing.

02
Correction

Request the correction of incomplete, inaccurate, or outdated data, such as your registered address, email, or mobile number.

03
Anonymization or Deletion

Request the anonymization or deletion of data that is unnecessary or processed in violation of the LGPD, subject to mandatory legal retention periods.

04
Portability

Receive your data in a structured, interoperable format for transfer to another service provider, where technically feasible.

05
Consent Withdrawal

Withdraw consent given for processing based on that legal basis — such as receiving marketing communications — at any time, without affecting the lawfulness of prior processing.

06
Right to Object

Object to a specific data processing activity carried out on the basis of legitimate interest when you believe your fundamental rights outweigh 3388bet's interest.

All data subject rights requests are responded to within 15 business days from the date of receipt. For cases requiring more detailed review, we will notify you of the extended timeframe with a justification. To exercise any of your rights, send your request to privacidade@3388bet.best with the subject line "LGPD Right – [Request Type]" and your registered CPF for identification.

10. International Data Transfers

Some of the service providers used by 3388bet — such as cloud infrastructure providers and internationally certified casino game providers — may process data on servers located outside Brazil.

All international data transfers carried out by 3388bet comply with the LGPD's requirements for international transfers, including:

  • Execution of standard contractual clauses with protections equivalent to those of the LGPD
  • Selection of partners in countries with an adequate level of data protection recognized by the ANPD
  • Data minimization — only the minimum necessary data is transferred to provide the service

No international transfer includes complete financial data such as credit card numbers. Payment processors used in Brazil (Pix, boleto, cards) operate primarily on national infrastructure.

11. Minors

The 3388bet is a platform exclusively for users aged 18 and over. We do not intentionally collect personal data from minors. CPF is verified at registration to confirm the holder's legal age.

If we identify that an account was created by a person under 18, the account will be immediately closed, any real BRL deposited will be refunded to the original payment method, and the data will be deleted within the shortest legally permitted timeframe. If you are aware of a minor's account registered on the platform, please notify our support team by email at suporte@3388bet.best.

12. Changes to This Policy

The 3388bet may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any material update will be communicated with at least 7 days in advance via your registered email and through a prominent notice on the platform.

Continued use of the platform after updates take effect constitutes acceptance of the revised version. The date of the last update is always shown at the top of this page. Previous versions of this policy are available upon request at privacidade@3388bet.best.

13. Contact and Data Protection Officer (DPO)

To exercise your rights as a data subject, ask questions about how your data is handled, report a privacy concern, or contact the Data Protection Officer (DPO) of 3388bet:

Privacy email

Privacidade@3388bet.best

24h general support

Suporte@3388bet.best

Response timeframe

Up to 15 business days

Support language

Portuguese (pt-BR)

You also have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD) if you believe your rights have not been properly addressed by 3388bet. The ANPD is the federal authority responsible for overseeing compliance with the LGPD in Brazil.

Privacy FAQ

What players commonly ask about how we handle their data

No. 3388bet does not sell, rent, or trade players' personal data to any third party for commercial purposes. Data is shared only with essential operational partners — payment processors such as those handling Pix and card transactions, and certified game providers — always under confidentiality agreements and limited to the minimum required to operate the service.

Send an email to privacidade@3388bet.best with the subject line "LGPD Right – Data Deletion" and your registered CPF. We will respond within 15 business days. Please note that financial transaction data must be retained for 5 years after account closure under Brazilian law — this is a legal requirement that takes precedence over a deletion request, but the data is used solely for regulatory compliance purposes.

Yes. This is one of your guaranteed rights under the LGPD. Submit your request to privacidade@3388bet.best with the subject line "LGPD Right – Data Access". You will receive a copy of your registration data, transaction history, and support communications in a structured format within 15 business days.

Your Pix key and bank account details are stored in encrypted form to streamline future withdrawals. Full credit card numbers are not stored directly by 3388bet — they are processed by PCI-DSS certified payment gateways that securely store that data. You can request the removal of any saved payment data through support at any time.

You can opt out of marketing communications in three ways: by clicking "unsubscribe" in the footer of any promotional email, through the notification preferences panel in your account, or by contacting 3388bet support directly via chat, WhatsApp, or email at suporte@3388bet.best. Opt-outs are processed within 48 hours.

Once your account is closed, your profile access credentials are deactivated immediately. Registration data and financial transaction history are retained for up to 5 years as required by anti-money laundering law — they are not used for contact or marketing purposes. After that period, they are permanently deleted or anonymized. For more details, see Section 7 of this policy or contact us at privacidade@3388bet.best.

Your Rights and Security at 3388bet

Concrete commitments to the privacy of every registered player

What 3388bet Guarantees
  • Data processing fully compliant with the LGPD across all operations
  • SSL encryption across all transactions and communications
  • No sale or trading of data to third parties
  • Response to data subject requests within 15 business days
  • Notification in the event of a security incident affecting your data
How to Exercise Your Rights
  • Access your data: privacidade@3388bet.best
  • Information correction: 24h support or account panel
  • Data deletion: privacidade@3388bet.best
  • Revoke marketing consent: unsubscribe link in any email or contact support
  • Filing a complaint with the ANPD: if your rights are not upheld

Dedicated privacy channel: privacidade@3388bet.best — 3388bet's Data Protection Officer (DPO) available for your LGPD requests.

Related Documents

This policy complements the Terms and Conditions and the guidelines of Responsible Gambling of 3388bet. Reading all documents before creating an account is strongly recommended.

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